Results are a team effort, made possible by developing a great staff with direction, input, support, trust of ownership and having incredible mentors.
Kehn Career Achievements:
Mountain Lodge: Planned and implemented a successful property management program that added 35 condominium units to room inventory/ Introduced Blue Monday (Blue's Band) that became a Big Sky tradition - Increased revenue 100% in a 4 year period
320 Guest Ranch: Developed template to convert dude ranch into a full-service western resort while preserving its historic value and dude ranch tradition/ Initiated and supervised the renovation expansion project/ Negotiated and implemented a lucrative long-term contract with Phillip Morris, Inc. to host the Marlboro party at the Ranch promotion/ Developed sleigh ride program that has gone strong for 25 years and enhanced the total Big Sky experience.
Timberwoods Vacation Villas: Increased net profit by 32% in a 2-year period; realized occupancy of 82% with an ADR of $125.00
Plantation Inn & Golf Resort: Increased revenue by 28%; increased house profit from 8% to 28% in a three-year period/ Supervised a 4-million-dollar renovation of the property that included guest rooms, marina, pool complex, all signage and redesign of resort driveway/entrance.
Avila Country Club: Received board approval to Increase cap on memberships due to research that showed golf course rounds justified additional membership w/out affecting the member experience. Collected additional $100,000 in new non-equity membership fees and over $200,000 in increased yearly revenue/ Recruited many high profile members
Ocean Hammock Club & Resort: Opening manager responsible for the successful start-up of the legendary Jack Nicklaus designed Ocean Hammock Golf Course, Lodge and Atlantic Grill Restaurant/ Obtained 4-star status/ Hosted the USGA Women's Public Links Championship won by Michelle Wie
Grand View Lodge: Successfully researched, selected and implemented Visual One Systems software that integrated all lodging, 4-golf courses, 8-restaurants and spa/ Re-structured sales office/ Increased 2004 sales by 7% and net operating profit by $600,000/ Responsible for the successful opening of Glacial Waters Spa while exceeding financial expectations in year two of the operation/ Worked w/the F&B director to revamp the food and beverage department resulting in a dining experience that surpassed the competition and increased overall market share/ Designed and implemented resort wide training programs to help re-position property to a 4 star level
The Plaza Resort & Spa: Transitional GM responsible for the successful conversion to a condominium hotel which included a 50-million-dollar renovation of the property/ appointed as executive committee member for Ocean Waters Hotels which owned and operated 35 ocean-front properties.
F&G Hospitality: Sr. Consultant successfully completed over 100 assignments.
American Cruise Lines: Achieved highest on-board rebooking percentage & cruises sold in the company (2008)/ Successfully completed over 100 cruises over 3 decades.
University of Florida: Provided students a positive and professional workplace at the on-campus student union hotel that cultivated personal development and enhanced the overall university experience/ increased revenue and profitability 20%/ profitability helped fund student union activities such as "Gator Nights" a weekend night program that allowed for late night fun in non-alcohol & drug safe environment.
Transitional Management - Ticaboo Resort: Hired by ownership in peak season as transitional manager to turnaround the distressed property and re-position a full service adventure resort/ Increased revenue over 50% in a one year period/ Increased customer service scores/ Opened Moki's restaurant to rave reviews/ Opened adventure center & revamped boat storage operation
Mountain Top Inn & Resort: Hired by ownership to turnaround the newly purchased distressed property/ Increased revenue 20%/ Implemented the opening of the resort kitchen to be the exclusive caterer for all events/ Renovated and re-opened the Inn rooms to rave reviews/ Increased customer service scores/earned the #1 area ranking (TripAdvisor):
Ocean House Hotel at Bass Rocks: Recruited by the new owners to quickly open & operate the property at the completion of the renovation for the first season of the operation/ Opened on schedule to rave reviews/ meet and exceeded budgetary margins/ Maintained and improved upon traditionally high review scores – 9.5 Booking.com/4.8 Expedia/TripAdvisor Certificate of Excellence
Red Sands Hotel: Hired by ownership to help complete an extensive renovation and re-opening of the hotel while providing assistance with the expansion project (new build)/ Successfully opened the existing hotel to rave reviews/ prepared operating budget, marketing and staffing strategy, F&B menu development to re-position the property to a 4-star boutique hotel & spa
Chris is an extremely hard worker who cares passionately about the properties he is involved with. Chris truly wants the properties to succeed as a way of leaving a legacy behind him. Chris is also dedicated to customer service, going out of his way to help customers have a delightful experience and enjoy their vacations.
— Dave Curtis, Owner - Ticaboo
“The growth was largely due to the sales and marketing techniques instituted and carried out by Chris.”
He has the knowledge and experience required to expand the operations of any facility, anticipate quick changes of the industry as it approaches the 21st century and package and market a facility with the most up to date methods technology allows.
— Dave Brask, Owner
320 Guest Ranch
“Thoroughly professional, dedicated and competent individual who will be an asset to your organization.”
I was impressed with Chris' professionalism and pride in his 'product.' He showed patience and perseverance during lengthy and complex negotiations and always strove for a win-win relationship.
— Deane Gross, Group Manager, Event Marketing
Phillip Morris
“World-class hospitality professional.”
We were thrilled to have someone with Chris's knowledge, experience and club management background as part of our resort family.
— Brad Schreiber, General Manager
Palm Coast Golf Resort/Destination Hotels &Resorts
“All areas of operation have drastically improved.”
Chris' wise financial investments and ability to sell the majority of our remaining units, while capturing them in the rental program shows great foresight, salesmanship and decision making.
— Al Belliveau, President
Timberwoods Vacation Villas