The Kehn Hospitality Philosophy
The world of hospitality is unique and unlike any other business. In hospitality there are exceptions to almost every rule. Execution is as important as the plan. We utilize years of experience as teaching tools in a fun, positive learning environment where no question is a silly question. Our training materials are Kehn produced, relevant and current reflecting innovative strategies and backed up with real-life experiences.
The training strategy focuses on the human interaction side of hospitality while emphasizing fiscal responsibility. Our hospitality philosophy is simple – there must be the perfect balance between the needs of the customer, employee and owner. If one or more of these areas are out of sync, the property will not be successful. It is mission critical to empower hospitality employees to do the right thing. This will improve the guest experience, eliminate the need of middle management and improve overall productivity which translates to maximizing profitability.
Mission:
We strive for continuous improvement with the goal to be consistently great. We give 100% effort each day to exceed the expectations of our guests, employees and owners. We deliver “professional, efficient and caring” service to our guests with a unique blend of individuality, self-expression and likability. The objective is to empower our team members to make a difference in a positive, fun, respectful work place which cultivates professional development, while maintaining fiscal responsibility to the ownership.
2018 - Chris Kehn: Providing hands on Management w/American Cruise Lines
“I worked with Chris for 3 years at the Plantation Resort in Florida as his food & beverage director. Many things stand out but topping my list is his ability to continuously develop team members and move them forward in their careers, including mine.
Chris has the unique skill and drive to initiate positive change and keep a property fresh and current.”
“Chris’ contributions to the hotel during his time here had a tremendously positive impact. In large part because of him, the hotel experienced a period of growth and enhancements. ”
Manage by philosophy and not policy (Do the right thing)
Hire for greatness (upside potential and attitude over experience) - you can not reach greatness with mediocrity. Invest and believe in the hire
Performance based wage increases & incentive programs (not time and service)
Results oriented with unique employee driven property culture emphasizing compassion, individuality, respect, trust and teamwork
Build synergistic relationships with the community and vendors
Create a culture that encompasses equal emphasis of the employee, guest and owner
“Chris was one of those rare managers who was able to find the happy medium between being both personable and professional with his employees in the workplace. His energy, ideas and passion made the hotel a fun successful environment and his profitable thinking helped to expansively grow the business from year to year.”
former student managers at the Reitz Union Hotel, University of Florida